The following are answers to questions we're most frequently asked:
How do I start Home Delivery, and who should I contact with questions?
Call Roland Frye on his cell, 901-483-1419 ot Megan at 901-937-4800; and they will answer all your questions .
Does BENSINGER'S charge a delivery or membership fee?
No. You pay our everyday store prices. There are no additional fees.
Does Bensinger's clean wedding dresses, prom gowns, and carnival gowns?
Yes; we are the best .
Do you use TRICHLOROETHYLENE (Perc is the chlorinated cleaning solvent) in your cleaning?
No. Bensinger's uses an environmentally friendlier cleaning process that leaves your clothes clean and oderless, without that "dry cleaning" smell.
Where do you pick up and drop off my clothes?
You and our service person choose the location at your home. Typically the back door, porch, or carport/garage . It's best if you choose a weather-sheltered location.
What type of bag do I use to put my clothes in for pick-up?
At no charge, we'll provide a sturdy Bensinger's laundry bag. If you do not have Bensinger's bag, just leave your dry cleaning and shirts in a plastic bag or basket in your usual drop-off location.
Do I have to be there when the drop-off or pick-up is made?
NO . Today 80% of our customers are not home when we pick-up and deliver. Bensinger's service persons are bonded and reliable . There is no need to be home to use our service. Your driver will service your pre-designated location.
How do I pay for your service?
Your cleaning will be charged to your credit card (Visa, Mastercard or, Discover, or American Express) once at the beginning each month for the prior month. You will receive a Bensinger's email monthly statement that documents your charges and shows your credit card billing.
How will I know my scheduled drop-off and pick-up days?
You will be assigned either MON- THUR or TUES- FRI cycle. After your account is set up and approved, your serviceman will call to introduce himself and arrange the details with you. You may ask him for a free Bensinger's bag at this time, however you may always leave your garments in a plastic bag, laundy basket, or other container.
How do I tell Bensinger's about a special request/issue with my garments?
Call your driver's cell phone.(see Saff/Managers page) Simply l pin a detailed note to the garment.
Please inform your service person when you are out of the city.
What should I do if I have a problem with my order after I get my clothes back?
Call our customer service desk at 901-937-4800, or call your service person's Bensinger's cell phone. You may also call Roland Frye at 901-483-1419 with any concerns.
How do you keep my credit card information safe?
We use encryption and authentication services for all transactions to ensure that no one can read any credit card information in our database.